PRIVACY POLICY

Last updated: November 2025

This Privacy Policy describes how Ornate Cabinetry LTD (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, www.ornatecabinetry.com, make a purchase, or otherwise interact with us.

By using our site or providing your information, you consent to the collection, use, and disclosure of your personal data as outlined below.

1. INFORMATION WE COLLECT

We collect personal and non-personal information in the following ways:

a. Information You Provide Directly

When you contact us, request a quote, subscribe to our newsletter, or make a purchase, we may collect:

  • Name, phone number, and email address

  • Billing and shipping address

  • Payment information (processed securely via Shopify)

  • Project details or messages sent via forms or email

b. Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • Your IP address and browser type

  • Device information and operating system

  • Pages visited, time spent, and referring websites

  • Cookies and similar tracking technologies (see Section 6)

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders and communicate about purchases

  • Provide quotes, project updates, or appointment scheduling

  • Send you service updates, offers, or newsletters (with consent)

  • Improve our website experience and customer service

  • Comply with legal obligations and fraud prevention

We will not sell, rent, or trade your personal information to any third parties for marketing purposes.

3. CRM & COMMUNICATION CONSENT

We use a Customer Relationship Management (CRM) system to manage quotes, projects, and client communication.
By submitting your contact information (via form, email, or phone), you consent to being contacted by Ornate Cabinetry LTD through:

  • Phone calls or text messages regarding your order or quote

  • Emails with updates, follow-ups, or relevant promotions

You may withdraw consent at any time by contacting us at:
📧 sales@ornatecabinetry.com
📞 437-324-0023
or by using the unsubscribe option in our marketing emails.

4. DISCLOSURE OF INFORMATION

We may share limited personal data only in the following situations:

  • Service providers: Trusted partners who help process payments, deliver orders, or manage logistics (e.g., Shopify, shipping companies, manufacturers).

  • Legal compliance: If required by law, subpoena, or regulatory authority.

  • Business transfers: If our company merges or is acquired, your information may be transferred as part of that transaction.

All third parties are required to handle your information securely and in compliance with applicable privacy laws.

5. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., suppliers, manufacturers, or partners).
We are not responsible for the privacy practices of these sites. Please review their privacy policies when visiting them.

6. COOKIES & TRACKING

Cookies are small files stored on your device that help us improve your browsing experience.
We use cookies to:

  • Remember your cart or login preferences

  • Analyze website traffic and performance

  • Customize marketing content and ads

You can disable cookies through your browser settings, but some site features may not function properly.

7. DATA STORAGE & SECURITY

We store personal data in secure, encrypted environments and restrict access to authorized personnel only.
All payments are processed securely through Shopify Payments or other PCI-compliant processors.

While we follow industry best practices to protect your data, no method of transmission over the Internet is 100% secure.
You acknowledge and agree to use the site at your own discretion.

8. YOUR RIGHTS

Under Canadian privacy laws, you have the right to:

  • Access and review your personal information

  • Request correction of inaccurate or outdated data

  • Withdraw consent for marketing communications

  • Request deletion of personal information (where legally possible)

To exercise any of these rights, please contact us directly at:
📧 sales@ornatecabinetry.com
📞 437-324-0023

9. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., accounting, tax, or warranty records).

10. CHILDREN’S PRIVACY

Our website and services are not directed to individuals under the age of 16.
We do not knowingly collect data from minors. If you believe a child has provided us personal information, please contact us to remove it.

11. INTERNATIONAL DATA TRANSFERS

If you access our website from outside Canada, your data may be transferred to and processed in Canada, where privacy laws may differ from those of your country.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date above.
Your continued use of our website or services after changes are posted constitutes your acceptance of those changes.

13. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or the way your data is handled, please contact us at:
📧 sales@ornatecabinetry.com
📞 437-324-0023
Ornate Cabinetry LTD – Ontario, Canada